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The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a mis…

cve CVE-2025-12169 1 source, 1 claim · Watch

NVD writes:
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'wp_ajax_eh_crm_settings_empty_scheduled_actions' AJAX Action in all versions up to, and including, 3.3.0. This makes it possible for authenticated attackers, with Subscriber-level access and above, to clear the scheduled triggers option. the claim
Severity
MEDIUM NVD
CVSS
4.3 NVD
Vendor
elextensions NVD
Product
ELEX WordPress HelpDesk & Customer Ticketing System NVD
CWE
CWE-862 NVD

How far exploitation has got

  1. No public code known
  2. Proof of concept
  3. Proof of concept, verified
  4. A Metasploit module
  5. Exploited in the wild
  6. Used in ransomware campaigns

Timeline

2025-11-21first spoke of it: The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'wp_ajax_eh_crm_settings_empty_scheduled_actions' AJAX Action in all versions up to, and including, 3.3.0. This makes it possible for authenticated attackers, with Subscriber-level access and above, to clear the scheduled triggers option.NVD

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'wp_ajax_eh_crm_settings_empty_scheduled_actions' AJAX Action in all versions up to, and including, 3.3.0. This makes it possible for authenticated attackers, with Subscriber-level access and above, to clear the scheduled triggers option.

What it is to other things

affectselula/wsdesk
NVD
made_byelula
NVD

In words only, so not counted until a person confirms one:

made_byelextensions
NVD says “elextensions”
affectselextensions/elex_wordpress_helpdesk_customer_ticketing_system
NVD says “elextensions · ELEX WordPress HelpDesk & Customer Ticketing System”
Every value, with what each source said and its receipt
PropertySourceSaidMeans here
Automatable
automatable
NVDno
At least one of those steps needs a person.
receipt
Source
NVD
Its words
no
Read by
field:cve.metrics.ssvcV203[].ssvcData.options[].automatable
Said since
2026-10-06 11:54 UTC
Last answered
2026-10-06 12:41 UTC
Original
open at the source
2026-10-06 11:54 UTCno
2026-10-02 12:00 UTC—
What the source handed over
{
  "cve": {
    "affected": [
      {
        "affectedData": [
          {
            "defaultStatus": "unaffected",
            "product": "ELEX WordPress HelpDesk & Customer Ticketing System",
            "vendor": "elextensions",
            "versions": [
              {
                "lessThanOrEqual": "3.3.0",
                "status": "affected",
                "version": "0",
                "versionType": "semver"
              }
            ]
          }
        ],
        "source": "security@wordfence.com"
      }
    ],
    "configurations": [
      {
        "nodes": [
          {
            "cpeMatch": [
              {
                "criteria": "cpe:2.3:a:elula:wsdesk:*:*:*:*:free:wordpress:*:*",
                "matchCriteriaId": "0501906E-5A9F-4C24-8950-9B718F3A9C5C",
                "versionEndExcluding": "3.3.1",
                "vulnerable": true
              }
            ],
            "negate": false,
            "operator": "OR"
          }
        ]
      }
    ],
    "cveTags": [],
    "descriptions": [
      {
        "lang": "en",
        "value": "The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'wp_ajax_eh_crm_settings_empty_scheduled_actions' AJAX Action in all versions up to, and including, 3.3.0. This makes it possible for authenticated attackers, with Subscriber-level access and above, to clear the scheduled triggers option."
      },
      {
        "lang": "es",
        "value": "El plugin ELEX WordPress HelpDesk & Customer Ticketing System para WordPress es vulnerable a la modificación no autorizada de datos debido a una comprobación de capacidad faltante en la acción AJAX 'wp_ajax_eh_crm_settings_empty_scheduled_actions' en todas las versiones hasta la 3.3.0, inclusive. Esto hace posible que atacantes autenticados, con acceso de nivel Suscriptor y superior, borren la opción de activadores programados."
      }
    ],
    "id": "CVE-2025-12169",
    "lastModified": "2026-09-30T23:10:00.237",
    "metrics": {
      "cvssMetricV31": [
        {
          "cvssData": {
            "attackComplexity": "LOW",
            "attackVector": "NETWORK",
            "availabilityImpact": "NONE",
            "baseScore": 4.3,
            "baseSeverity": "MEDIUM",
            "confidentialityImpact": "NONE",
            "integrityImpact": "LOW",
            "privilegesRequired": "LOW",
            "scope": "UNCHANGED",
            "userInteraction": "NONE",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N",
            "version": "3.1"
          },
          "exploitabilityScore": 2.8,
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          "source": "security@wordfence.com",
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        {
          "source": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
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            ],
            "role": "CISA Coordinator",
            "timestamp": "2025-11-21T14:48:13.175107Z",
            "version": "2.0.3"
          }
        }
      ]
    },
    "published": "2025-11-21T06:15:48.037",
    "references": [
      {
        "source": "security@wordfence.com",
        "tags": [
          "Patch"
        ],
        "url": "https://plugins.trac.wordpress.org/changeset/3391816"
      },
      {
        "source": "security@wordfence.com",
        "tags": [
          "Third Party Advisory"
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        "url": "https://www.wordfence.com/threat-intel/vulnerabilities/id/ae2ac493-e6df-4083-8601-65635ad342b2?source=cve"
      }
    ],
    "sourceIdentifier": "security@wordfence.com",
    "vulnStatus": "Analyzed",
    "weaknesses": [
      {
        "description": [
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            "lang": "en",
            "value": "CWE-862"
          }
        ],
        "source": "security@wordfence.com",
        "type": "Secondary"
      }
    ]
  }
}
—
CVSS
cvss
NVD4.3
receipt
Source
NVD
Its words
4.3
Read by
field:cve.metrics.cvssMetricV31[type=Primary].cvssData.baseScore || field:cve.metrics.cvssMetricV31[].cvssData.baseScore
Said since
2026-10-02 12:00 UTC
Last answered
2026-10-06 12:41 UTC
Original
open at the source
What the source handed over
{
  "cve": {
    "affected": [
      {
        "affectedData": [
          {
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            "product": "ELEX WordPress HelpDesk & Customer Ticketing System",
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              {
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                "status": "affected",
                "version": "0",
                "versionType": "semver"
              }
            ]
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        ],
        "source": "security@wordfence.com"
      }
    ],
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                "matchCriteriaId": "0501906E-5A9F-4C24-8950-9B718F3A9C5C",
                "versionEndExcluding": "3.3.1",
                "vulnerable": true
              }
            ],
            "negate": false,
            "operator": "OR"
          }
        ]
      }
    ],
    "cveTags": [],
    "descriptions": [
      {
        "lang": "en",
        "value": "The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'wp_ajax_eh_crm_settings_empty_scheduled_actions' AJAX Action in all versions up to, and including, 3.3.0. This makes it possible for authenticated attackers, with Subscriber-level access and above, to clear the scheduled triggers option."
      },
      {
        "lang": "es",
        "value": "El plugin ELEX WordPress HelpDesk & Customer Ticketing System para WordPress es vulnerable a la modificación no autorizada de datos debido a una comprobación de capacidad faltante en la acción AJAX 'wp_ajax_eh_crm_settings_empty_scheduled_actions' en todas las versiones hasta la 3.3.0, inclusive. Esto hace posible que atacantes autenticados, con acceso de nivel Suscriptor y superior, borren la opción de activadores programados."
      }
    ],
    "id": "CVE-2025-12169",
    "lastModified": "2026-09-30T23:10:00.237",
    "metrics": {
      "cvssMetricV31": [
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          "cvssData": {
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            "attackVector": "NETWORK",
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            "confidentialityImpact": "NONE",
            "integrityImpact": "LOW",
            "privilegesRequired": "LOW",
            "scope": "UNCHANGED",
            "userInteraction": "NONE",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N",
            "version": "3.1"
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    "published": "2025-11-21T06:15:48.037",
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    "sourceIdentifier": "security@wordfence.com",
    "vulnStatus": "Analyzed",
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          }
        ],
        "source": "security@wordfence.com",
        "type": "Secondary"
      }
    ]
  }
}
—
CVSS vector
cvss_vector
NVDCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
receipt
Source
NVD
Its words
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
Read by
field:cve.metrics.cvssMetricV31[type=Primary].cvssData.vectorString || field:cve.metrics.cvssMetricV31[].cvssData.vectorString
Said since
2026-10-06 11:54 UTC
Last answered
2026-10-06 12:41 UTC
Original
open at the source
2026-10-06 11:54 UTCCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
2026-10-02 12:00 UTC—
What the source handed over
{
  "cve": {
    "affected": [
      {
        "affectedData": [
          {
            "defaultStatus": "unaffected",
            "product": "ELEX WordPress HelpDesk & Customer Ticketing System",
            "vendor": "elextensions",
            "versions": [
              {
                "lessThanOrEqual": "3.3.0",
                "status": "affected",
                "version": "0",
                "versionType": "semver"
              }
            ]
          }
        ],
        "source": "security@wordfence.com"
      }
    ],
    "configurations": [
      {
        "nodes": [
          {
            "cpeMatch": [
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                "matchCriteriaId": "0501906E-5A9F-4C24-8950-9B718F3A9C5C",
                "versionEndExcluding": "3.3.1",
                "vulnerable": true
              }
            ],
            "negate": false,
            "operator": "OR"
          }
        ]
      }
    ],
    "cveTags": [],
    "descriptions": [
      {
        "lang": "en",
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      },
      {
        "lang": "es",
        "value": "El plugin ELEX WordPress HelpDesk & Customer Ticketing System para WordPress es vulnerable a la modificación no autorizada de datos debido a una comprobación de capacidad faltante en la acción AJAX 'wp_ajax_eh_crm_settings_empty_scheduled_actions' en todas las versiones hasta la 3.3.0, inclusive. Esto hace posible que atacantes autenticados, con acceso de nivel Suscriptor y superior, borren la opción de activadores programados."
      }
    ],
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    "lastModified": "2026-09-30T23:10:00.237",
    "metrics": {
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      },
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          "Third Party Advisory"
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  }
}
—
CWE
cwe
NVDCWE-862
receipt
Source
NVD
Its words
CWE-862
Read by
field:cve.weaknesses[].description[].value
Said since
2026-10-06 11:54 UTC
Last answered
2026-10-06 12:41 UTC
Original
open at the source
2026-10-06 11:54 UTCCWE-862
2026-10-02 12:00 UTC—
What the source handed over
{
  "cve": {
    "affected": [
      {
        "affectedData": [
          {
            "defaultStatus": "unaffected",
            "product": "ELEX WordPress HelpDesk & Customer Ticketing System",
            "vendor": "elextensions",
            "versions": [
              {
                "lessThanOrEqual": "3.3.0",
                "status": "affected",
                "version": "0",
                "versionType": "semver"
              }
            ]
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      }
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                "versionEndExcluding": "3.3.1",
                "vulnerable": true
              }
            ],
            "negate": false,
            "operator": "OR"
          }
        ]
      }
    ],
    "cveTags": [],
    "descriptions": [
      {
        "lang": "en",
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      },
      {
        "lang": "es",
        "value": "El plugin ELEX WordPress HelpDesk & Customer Ticketing System para WordPress es vulnerable a la modificación no autorizada de datos debido a una comprobación de capacidad faltante en la acción AJAX 'wp_ajax_eh_crm_settings_empty_scheduled_actions' en todas las versiones hasta la 3.3.0, inclusive. Esto hace posible que atacantes autenticados, con acceso de nivel Suscriptor y superior, borren la opción de activadores programados."
      }
    ],
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    "lastModified": "2026-09-30T23:10:00.237",
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}
—
Exploitation
exploitation
NVDnone
No evidence of exploitation, and no public proof of concept.
receipt
Source
NVD
Its words
none
Read by
field:cve.metrics.ssvcV203[].ssvcData.options[].exploitation
Said since
2026-10-06 11:54 UTC
Last answered
2026-10-06 12:41 UTC
Original
open at the source
2026-10-06 11:54 UTCnone
2026-10-02 12:00 UTC—
What the source handed over
{
  "cve": {
    "affected": [
      {
        "affectedData": [
          {
            "defaultStatus": "unaffected",
            "product": "ELEX WordPress HelpDesk & Customer Ticketing System",
            "vendor": "elextensions",
            "versions": [
              {
                "lessThanOrEqual": "3.3.0",
                "status": "affected",
                "version": "0",
                "versionType": "semver"
              }
            ]
          }
        ],
        "source": "security@wordfence.com"
      }
    ],
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                "criteria": "cpe:2.3:a:elula:wsdesk:*:*:*:*:free:wordpress:*:*",
                "matchCriteriaId": "0501906E-5A9F-4C24-8950-9B718F3A9C5C",
                "versionEndExcluding": "3.3.1",
                "vulnerable": true
              }
            ],
            "negate": false,
            "operator": "OR"
          }
        ]
      }
    ],
    "cveTags": [],
    "descriptions": [
      {
        "lang": "en",
        "value": "The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'wp_ajax_eh_crm_settings_empty_scheduled_actions' AJAX Action in all versions up to, and including, 3.3.0. This makes it possible for authenticated attackers, with Subscriber-level access and above, to clear the scheduled triggers option."
      },
      {
        "lang": "es",
        "value": "El plugin ELEX WordPress HelpDesk & Customer Ticketing System para WordPress es vulnerable a la modificación no autorizada de datos debido a una comprobación de capacidad faltante en la acción AJAX 'wp_ajax_eh_crm_settings_empty_scheduled_actions' en todas las versiones hasta la 3.3.0, inclusive. Esto hace posible que atacantes autenticados, con acceso de nivel Suscriptor y superior, borren la opción de activadores programados."
      }
    ],
    "id": "CVE-2025-12169",
    "lastModified": "2026-09-30T23:10:00.237",
    "metrics": {
      "cvssMetricV31": [
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          "cvssData": {
            "attackComplexity": "LOW",
            "attackVector": "NETWORK",
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            "confidentialityImpact": "NONE",
            "integrityImpact": "LOW",
            "privilegesRequired": "LOW",
            "scope": "UNCHANGED",
            "userInteraction": "NONE",
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}
—
Product
product
NVDELEX WordPress HelpDesk & Customer Ticketing System
receipt
Source
NVD
Its words
ELEX WordPress HelpDesk & Customer Ticketing System
Read by
field:cve.affected[].affectedData[].product
Said since
2026-10-02 12:00 UTC
Last answered
2026-10-06 12:41 UTC
Original
open at the source
What the source handed over
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    ],
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}
—
Severity
severity
NVDMEDIUM
From 4.0 to 6.9.
receipt
Source
NVD
Its words
MEDIUM
Read by
field:cve.metrics.cvssMetricV31[type=Primary].cvssData.baseSeverity || field:cve.metrics.cvssMetricV31[].cvssData.baseSeverity
Said since
2026-10-06 11:54 UTC
Last answered
2026-10-06 12:41 UTC
Original
open at the source
2026-10-06 11:54 UTCMEDIUM
2026-10-02 12:00 UTC—
What the source handed over
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medium
Status
status
NVDAnalyzed
receipt
Source
NVD
Its words
Analyzed
Read by
field:cve.vulnStatus
Said since
2026-10-02 12:00 UTC
Last answered
2026-10-06 12:41 UTC
Original
open at the source
What the source handed over
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}
—
Technical impact
technical_impact
NVDpartial
The attacker gains limited control, or limited information.
receipt
Source
NVD
Its words
partial
Read by
field:cve.metrics.ssvcV203[].ssvcData.options[].technicalImpact
Said since
2026-10-06 11:54 UTC
Last answered
2026-10-06 12:41 UTC
Original
open at the source
2026-10-06 11:54 UTCpartial
2026-10-02 12:00 UTC—
What the source handed over
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        "source": "security@wordfence.com"
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      },
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}
—
Vendor
vendor
NVDelextensions
receipt
Source
NVD
Its words
elextensions
Read by
field:cve.affected[].affectedData[].vendor
Said since
2026-10-02 12:00 UTC
Last answered
2026-10-06 12:41 UTC
Original
open at the source
What the source handed over
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      },
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              {
                "automatable": "no"
              },
              {
                "technicalImpact": "partial"
              }
            ],
            "role": "CISA Coordinator",
            "timestamp": "2025-11-21T14:48:13.175107Z",
            "version": "2.0.3"
          }
        }
      ]
    },
    "published": "2025-11-21T06:15:48.037",
    "references": [
      {
        "source": "security@wordfence.com",
        "tags": [
          "Patch"
        ],
        "url": "https://plugins.trac.wordpress.org/changeset/3391816"
      },
      {
        "source": "security@wordfence.com",
        "tags": [
          "Third Party Advisory"
        ],
        "url": "https://www.wordfence.com/threat-intel/vulnerabilities/id/ae2ac493-e6df-4083-8601-65635ad342b2?source=cve"
      }
    ],
    "sourceIdentifier": "security@wordfence.com",
    "vulnStatus": "Analyzed",
    "weaknesses": [
      {
        "description": [
          {
            "lang": "en",
            "value": "CWE-862"
          }
        ],
        "source": "security@wordfence.com",
        "type": "Secondary"
      }
    ]
  }
}
—
Every claim, by kind

vulnerability

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'wp_ajax_eh_crm_settings_empty_scheduled_actions' AJAX Action in all versions up to, and including, 3.3.0. This makes it possible for authenticated attackers, with Subscriber-level access and above, to clear the scheduled triggers option.
zetlyn/cve-nvd · 2025-11-21
automatable no cvss 4.3 cvss_vector CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N cwe CWE-862 exploitation none product ELEX WordPress HelpDesk & Customer Ticketing System severity MEDIUM status Analyzed technical_impact partial vendor elextensions source